Returns & Exchanges
What to do if something is not right with your order.
Before you order
Product condition, sizes and colours are stated on every listing. If you are unsure about your size, contact us before ordering and we will help you choose.
Eligibility
If your order arrives damaged, incorrect, or not as described, contact us as soon as possible with your order details and photos so we can look into it.
Time window
The return and exchange window is confirmed when your order is placed.
Condition requirements
Condition requirements for returns and exchanges are confirmed when your order is placed.
Exchange process
- Contact us on Instagram, WhatsApp or email with your order details.
- Tell us what you would like to exchange for, such as a different size.
- We confirm availability and guide you through the next steps.
Last updated: October 2026. Questions? Contact us.